On March 16, as an early response to the COVID19 pandemic, the Adelante Network started hosting daily community circles for Spanish-speaking community members to provide information and support. Soon, we realized that community members desperately needed one-on-one support to navigate the enormous amount of resources, services, and communications coming from different agencies and organizations.
On March 30th, we launched navigators warmline with the following goals:
- Research and provide information about available resources to community members independently of immigration status and based on their specific needs.
- Build up the capacity and confidence of community members to research and seek resources on their own.
- Identify and anticipate community needs to work effectively in connecting people to services.
- Support individuals and families in making informed decisions for their own health and the health of their community.
How does it work
Community members call the Community Navigators Warmline (Spanish) at 720-507-7079 where they are connected to a community navigator, or they are asked to leave a message which will be returned in the next 24 hours.
Once the connection is established, the navigators listen actively and support families to identify resources that are available to them. Individuals or families work with the navigator until they can access supports or their needs change. This sometimes means that the navigators spend a few days of research and one-on-one communication with a family. After this interaction, community members have established a trusting relationship, have identified organizations that can help them, and have learned how to seek the resources they need.
Who are the navigators
Our navigators are 17 trained volunteers, most of them have received the Level 1 Patient Navigator – 30 hours training from CU. They are community members, parents, partners, small business owners, childcare providers, community organizers, lactation counselors, child development specialists, etc.
They have valuable lived experience and knowledge of resources. They listen actively, have cultural and linguistic competence, and have passion and dedication to this work. Ideally, they carry a caseload of maximum 6 cases per week to ensure good service and to avoid compassion fatigue or secondary trauma.
Navigation vs a call-center model
Our community navigators warmline was an organic community response to fill a historical gap in services and it was originally intended to be offered for a short period of time while other services got established. This is not a call-center but community connection for emotional and tangible support.
In our first week, the line received 17 calls; in the second week, we received over 200 calls/messages; by 4 weeks, we have returned over 600 messages and taken over 100 live calls from all Metro Denver Area counties and a few other rural counties. This is an indication of the great need for culturally and linguistically responsive support in the immigrant Spanish-speaking community
People deserve to have someone helping them in decisions supporting their physical and mental health during this time of emergency.
Who better than our own community members to provide guidance and connections and to build up our community response?
THANKS TO OUR SUPPORTERS:
Athmar Park Neighborhood Association is helping to sponsor the Community Navigator Warmline so our SW Denver neighbors can get the help they need
Powered by: Revision, Cultivando, Jefferson County Public Health, Jefferson County Public Library.